I called Charter Communications using Skype (VOIP) and before their system even asked for my account number the machine told me that my last payment, in December, was $63.00 and that I had a CREDIT with them of $2784.00
Don’t you just love computers? Smile
I got a live person on the telephone and she said they had received the $80.00 and I told her about the $5.00 fee for the modem and she said she would take it off. I told her about the $10.00 off on the first month of the high speed service and she said she would give me a $10.00 credit next month.
She said I would need to return the modem to them. I guess I can find their office here in Fort Worth. I am not sure where they are located but it will cost me $3.00 for the bus and often a trip like that can be an all day trip. It would have been nice if they picked it but I did not even ask them to do it.
I told her about the statement when I connected saying I had a credit with them of $2784.00 and told her she might find it funny and something to discuss with employees around the coffee pot in the break room. She did not laugh and did not even comment on it. Smile
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